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Information PracticeGuru collects and controls
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
What we do with your information
We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.
There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety.
We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.
Information gathering with Third Party
We are working with third parties to collect user data through our website for purposes of conversion tracking and serving ads targeted to users’ interests, including the storing and accessing of cookies, and we hereby obtain legally sufficient consent from our users for these activities.Nexus CRM mobile app (iPhone and Android)
This part applies to the Nexus CRM app by PracticeGuru. The app uses the same account as the Nexus CRM website, so what you add in the app is also on the website.
What the app collects
- Your account: name, email address, mobile number and password, and your firm profile (firm name, address, state, GSTIN and similar details you choose to add).
- The work you add: clients and their contact details (name, phone, email, address, GSTIN, PAN), leads, meetings, follow-ups and tasks, quotations, invoices, payments, renewals, notes, tags, documents and testimonials. You decide what to add, and you must have the right to add your clients' details.
- Phone book: only the contact you pick when you tap "Add from phone book". The app does not read or upload your whole phone book.
- Camera and photos: used to read a visiting card, and to add a document or a testimonial photo or video. A visiting card is read on your phone; its picture is not uploaded or stored. Documents and testimonial photos or videos you choose to save are stored with your account.
- Subscription: if you buy the Nexus CRM Yearly Plan in the app, Apple handles the payment. We never see your card or bank details. We receive only the purchase details (plan, start and end dates, and a transaction number) through RevenueCat, the service that confirms App Store purchases for us.
- An account number (user ID) that links your data to your account.
How we use it
Only to run the app for you: to show and save your work, make your quotations, invoices and PDFs, remind you of meetings and follow-ups (reminders are set on your phone), and turn your plan on. Messages you send to clients on WhatsApp, email or phone are sent by you from your own phone.
What we do not do
The app shows no third-party advertising and does not track you across other companies' apps or websites. We do not sell your data or your clients' data, and we do not share it for advertising. The third-party advertising and cookie tracking described above applies to our websites only, not to the app.
Who can see it
Only you (and anyone you sign in with your account), and PracticeGuru staff when they need to for support or to keep the service running. Your data is stored on our servers in India and sent over an encrypted (HTTPS) connection. Apple and RevenueCat receive only the purchase details mentioned above.
How long we keep it, and deleting your account
We keep your data while your account is open, so it is there when you sign in again. You can delete your account at any time inside the app: More > Delete my account. This signs you out on every device at once, and we delete your account and its data within 7 days. Because the same PracticeGuru login is also used for our other products, deleting removes that login too. We may keep invoice and payment records we are required to keep by law. You can also ask for deletion by writing to [email protected].
OneClick Branding mobile app (iPhone and Android)
This part applies to the OneClick Branding app by PracticeGuru. The app uses the same account as the OneClick Branding website.
What the app collects
- Your account: email address and password, and the profile you choose to add (name, firm name, mobile number, address, website and social media links), your logo, photo, contact bar and watermark. These are printed on your posters.
- Photos: when you pick a logo or photo, only the picture you choose is uploaded. When you save a poster, the app saves it to your phone's gallery; it does not read your other photos.
- Notifications: a notification token for your phone, so we can send due date reminders and messages. You can switch topics off in the app or turn notifications off in your phone's settings.
- Your phone: the phone model, the app version and whether it is iPhone or Android, so you can see and sign out the phones signed in to your account.
- Use of the app: which posters you share, save or schedule and when, so the app can show your sharing streak and your numbers.
- Feedback and ideas you send us from the app.
- An account number (user ID) that links your data to your account.
The app has no payments. Plans are bought on our website.
Crash reports and app usage (Sentry and PostHog)
To find and fix problems, the app sends crash and error reports to Sentry (sentry.io), with the phone model, app version and your account number. To learn which parts of the app are used, the app sends usage events (for example, a screen opened or a poster shared) to PostHog (posthog.com) with your account number. Neither receives your name, email address, mobile number or the content of your posters, and the app does not record your screen. Both services store this data on their servers in the United States, use it only to provide their service to us, and keep it for a limited time (up to about one year).
How we use it
Only to run the app for you: to make your posters with your details, send reminders, show your numbers, answer your support questions and improve the app. We may show you offers for our own other products inside the app.
What we do not do
The app shows no third-party advertising and does not track you across other companies' apps or websites. We do not sell your data and do not share it for advertising. The third-party advertising and cookie tracking described above applies to our websites only, not to the app.
Who can see it
Only you, and PracticeGuru staff when they need to for support or to keep the service running. Your data is stored on our servers in India and sent over an encrypted (HTTPS) connection. Sentry and PostHog receive only what is described above. Notifications pass through Expo, Google and Apple, who deliver them to your phone.
How long we keep it, and deleting your account
We keep your data while your account is open. You can delete your account at any time inside the app: Profile > Delete account. After you confirm with a code we email you, your profile, logo, photo, contact bar, watermark, notification tokens, app activity and feedback are deleted straight away, and you are signed out on every phone. Because the same PracticeGuru login is also used for our other products, deleting removes that login too. We keep invoice and payment records we are required to keep by law. You can also ask for deletion by writing to [email protected].
Information security
We take appropriate security measures to protect against unauthorized access to or alteration, disclosure or destruction of data including accidental or intentional manipulation, loss from access by unauthorised parties. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All Information gathered by PracticeGuru is securely stored within the controlled database. Access to the servers is password-protected and is strictly limited.Our security measures are regularly reviewed and updated to reflect technological developments. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal information is kept secure, however, please understand that no transmission of data over the internet or any other public network can be guaranteed to be 100% (one hundred percent) secure.
By accepting the terms of this Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your personal information.
We will contact you regarding any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or any other feasible manner in the most expedient time possible and without unreasonable delay, insofar as consistent with the legitimate needs of law enforcement and will undertake all measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Updates/Changes
We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms of Use. Any changes we make will be effective immediately on notice, which we may give by posting the new policy on the Site. Your use of the PracticeGuru Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Site to ensure that you are aware of the latest version.Questions/Grievance Redressal
In the event you have any grievance relating to the processing of Information provided by you, you may contact our Grievance Officer at [email protected] or write to us at the following address:PracticeGuru Office 1102, Ghanshyam Enclave, Lalji Pada, New Link Road, Kandivali West, Mumbai 400067
